A practical overview
Your mortgage story deserves care.
INDI Mortgage is based in Calgary, Alberta. This policy is intended to explain our website and initial mortgage-conversation practices in plain language. Privacy obligations can depend on the circumstances and applicable law, including Alberta’s Personal Information Protection Act and, where applicable, federal privacy requirements. This policy is not legal advice and does not replace the terms or privacy policies of other providers you choose to use.
Information we receive
Information you choose to share.
When you use an inquiry form, book a meeting, contact Harpreet, or use an available chat service, you may provide contact details and information relevant to a mortgage conversation. Depending on what you choose to share, this may include your name, phone number, email address, mortgage goal, property or timing details, employment or income context, and other information included in your message.
We may also receive limited technical information generated by normal website use, such as device or browser information, page interactions, referral information, and IP-related data made available through website hosting, security, analytics, chat, scheduling, or other service providers.
How it is used
Used for the conversation you asked to have.
Information is used to respond to inquiries, arrange or prepare for a mortgage conversation, understand the financing or property context you provide, improve website operations, protect the website, and meet applicable business, legal, regulatory, or record-keeping requirements.
Harpreet does not sell personal information. Information is not used for unrelated marketing without an appropriate basis or permission. If a mortgage file moves beyond an initial conversation, any collection, use, or disclosure needed for that file is discussed in the context of the services being requested.
Service providers
Limited sharing to deliver the services you use.
This website uses service providers for functions such as hosting and security, form and email delivery, appointment scheduling, live chat, analytics, maps, and other website operations. Those providers may process information as needed to provide their services, subject to their own policies and applicable agreements.
Personal information may also be shared with lenders, insurers, appraisers, legal professionals, credit-reporting or verification providers, and other parties where necessary for a mortgage service you request, with your authorization where required, or as otherwise permitted or required by law. The recipients and purpose depend on the particular file.
Security and retention
Reasonable care for information we hold.
Reasonable administrative, technical, and organizational measures are used to help protect personal information against unauthorized access, use, disclosure, loss, or alteration. No internet transmission, email, or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through ordinary email or chat.
Information is retained only for as long as reasonably necessary for the purposes described here, to support an ongoing client relationship or mortgage file, to meet applicable record-keeping obligations, or to resolve disputes and enforce agreements. Retention periods can vary with the nature of the information and the service requested.
Your choices
Access, correction, and questions.
Subject to applicable law, you may ask about personal information held about you, request access, or ask that inaccurate information be corrected. You may also withdraw consent where consent is the basis for a collection, use, or disclosure, subject to legal, contractual, and practical limits. Withdrawing consent may affect the ability to provide some requested services.
To make a privacy request or ask a question about this policy, email Harpreet at harp.sekhon@outlook.com. Please provide enough detail for the request to be understood and handled appropriately.
Privacy contact
Ask a privacy question.
For privacy requests, corrections, or questions about this policy, contact Harpreet at the address below.
harp.sekhon@outlook.comNeed a mortgage conversation?